Terms & Conditions

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products listed on the website www.soccerstar.biz (the site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the site.

Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only available in the English language.

1. INFORMATION ABOUT US

1.1 We are Sports Star Comics Ltd t/a Soccer Star, a company registered in England and Wales under company number 10650564. Our registered office is Allen House, 1 Westmead Road, Sutton, Surrey, United Kingdom. We are the supplier of the products marked as being sold by us on the site (Products).

1.2 Our VAT numbers under which we trade are: 282341217.

1.3 To contact us, please email team@soccerstar.biz.

2. OUR PRODUCTS

2.1 The images of the Products on the site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2  All Products shown on the site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if your order has already been made.

2.3  Please note that not all Products on the site are officially licensed. Where a Product is officially licensed it will clearly state “Officially licensed product” in the Product description.  Where we have not been able to obtain a licence from your chosen football club the Product description on the page will clearly state “Not Official Merchandise” and by clicking the “Add to Cart” button you are deemed to accept that you are ordering a Product which is not official merchandise and has not been licenced by your chosen football club.

3. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy [www.soccerstar.biz/privacypolicy]. Please take the time to read these, as they include important terms which apply to you.

4. CONSUMER TERMS

4.1 You may only purchase Products from our site if you are at least 18 years old.

4.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described.

5. BUSINESS CUSTOMER TERMS

If you are not a consumer, you are not authorised to make orders from us through the site. We do not accept orders from any corporate entity or on behalf of any corporate entity on the site. If you are a business customer and wish to place an order please contact us on team@soccerstar.biz for more information.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 The order process on the site allows you to personalise your order by providing us with the following information: (a) first name, (b) surname, (c) gender of main character; and, (d) a personal message of up to five-hundred (500) characters (Personalisation). Please check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us or from the operators of the site acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4 If we are unable to supply you with a Product, for example because that Product is no longer available or because of an error in the price on the site as referred to in clause 13.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, you will be refunded the full amount as soon as possible.

7. OUR RIGHT TO VARY THESE TERMS

7.1 We reserve the right to revise these Terms from time to time.

7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

7.3 Whenever we revise these Terms in accordance with this clause 7, we will update the Terms on the site.

8. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to a Product or any information you have provided to us in respect of any Personalisation (see clause 6.1 - Personalisation) please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10 - Your consumer right of return and refund).

9. OUR RIGHTS TO MAKE CHANGES

9.1 We may change the Product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and/or make any improvements.

10. YOUR CONSUMER RIGHT OF RETURN AND REFUND

10.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 10.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us directly or through the site of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

10.2 However, this cancellation right does not apply in the case of:

(a) any made-to-measure or custom-made Products;

(b) Products made to your specification or that have Personalisation as set out in clause 6.1;

(c) software, DVDs or CDs which have a security seal which you have opened or unsealed; or

(d) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

10.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products.

10.4 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to team@soccerstar.biz. Please include details of i) your order number, ii) your address, iii) dates you ordered the Product. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

10.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day on which you gave us notice of cancellation as described in clause 10.4. You will not be reimbursed for the return postage cost. If you returned the Products to us because they were faulty or mis-described, please see clause 10.6.

10.6 If you have returned the Products to us under this clause 10 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

10.7 We will refund you on the credit card or debit card used by you to pay.

10.8 If the Products were delivered to you:

(a) you must return the Products to us as soon as practicable;

(b) unless the Products are faulty or not as described (in this case, see clause 10.6), you will be responsible for the cost of returning the Products to us;

(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

10.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

10.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 10 or these Terms.

11. DELIVERY

11.1 Your order will be fulfilled by the estimated delivery date of fourteen (14) working days of the Dispatch Confirmation, unless there is an Event Outside Our Control (as defined in clause 16). For the purposes of the Terms a working day is a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.  If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date and we will take steps to minimise the effect of the delay.

11.2 The costs of UK delivery will be as displayed to you on the site.

11.3 Delivery will be completed when we deliver the Products to the address you gave us.

11.4 The Products will be your responsibility from the completion of delivery.

11.5 You own the Products once we have received payment in full, including all applicable delivery charges.

12. INTERNATIONAL DELIVERY

12.1 We deliver the Products internationally (International Delivery Destinations).  The cost of delivery to International Delivery Destinations varies by country and is available on request. Please contact us by sending an e-mail to team@soccerstar.biz to obtain a quote for delivery to your address.

12.2 If you order Products from the site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

12.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

12.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

13. PRICE OF PRODUCTS AND DELIVERY CHARGES

13.1 All charges are in UK pounds (£). Prices displayed in your shopping basket are the current prices of the Products and the amount you will be charged for each item when submitting your order. The prices of the Products will be as quoted on the site from time to time and are subject to change without notice. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 13.5 for further information about what happens in this event.

13.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

13.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on the site from time to time and at the point of order.

13.5 The site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of our Products on the site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Product's correct price at your order date is less than the price stated on the site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

(b) if the Product's correct price is higher than the price stated on the site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

13.6 If you choose to purchase a product from a multi-buy offer, but do not purchase enough Products to qualify for the special discount, the Product(s) will be charged at the normal price.

14. HOW TO PAY

14.1 You can only pay for Products using a debit card or credit card. We accept the following cards: MasterCard Credit, MasterCard Signia, MasterCard World Debit, MasterCard EEA, MasterCard Debit International, Maestro/Solo UK, Maestro International, Visa Credit, Visa Debit UK, Visa Electron UK, Visa Debit International. We also accept PayPal and Stripe.

14.2 Payment for the Products and all applicable delivery charges is in advance (before we dispatch them). We will not charge your debit card or credit card or PayPal account until we dispatch your order.

15. OUR LIABILITY TO YOU AS A CONSUMER

15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

15.2 We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence; nor

(b) fraud or fraudulent misrepresentation.

16. EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.

16.2 An Event Outside Our Control means any act or event beyond our reasonable control.

16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you;

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over; and

(c) we will take steps to minimise the effect of the delay.

17. COMMUNICATIONS BETWEEN US

17.1 When we refer, in these Terms, to "in writing", this will include e-mail.

17.2 If you wish to contact us in writing for any reason, you can send this to us by e-mail to team@soccerstar.biz.

17.3 If we have to contact you or give you notice in writing, we will do so by e-mail address you provide to us in your order.

18. OTHER IMPORTANT TERMS

18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2 You may not transfer your rights or your obligations under these Terms to another person.

18.3 Subject to clause 18.1, this contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.6 Please note that these Terms are governed by the law of England and Wales. This means a Contract for the purchase of Products through the site and any dispute or claim arising out of or in connection with it will be governed by the law of England and Wales. You can bring legal proceedings in respect of the Products in the courts of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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